By Kenneth Beare, About.com Guide
The following letters adjust claims against unsatisfactory work.
Useful Key Phrases
- I was very disappointed to read your letter of ... dealing with ...
- As someone who values your business, I have already ...
- Also, we will deduct another X percent of the bill for the misunderstanding.
- Thank you for your patience.
March 10, 2001
Thomas R. Smith
Dear Mr. Smith:
I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.
My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.