Read the texts on the following pages. You will find a word or phrase missing in some of the sentences. Below each of the sentences, four answer choices are given. Select the most appropriate answer to complete the text.
To: Helen Baxford, Sally Day & Harpreet Sahota
From: Rachel Benfield
Date: September 3rd
It has been to my attention that in the last month or so, a significant proportion of the staff have been getting slack about arriving on time. Please remind everyone in your division that staff are expected to be at their desk and ready to start work at least 10 minutes before the bank opens.
We cannot staff members running in the back door at the same time that we are opening the front doors to customers. Lateness inevitably causes errors, which in turn means that we are all held up going home at the end of the day. the problem continues, we will consider introducing penalties to deal with offenders. Please make sure all staff are of this.