Yeu Anh Van 2.0

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Cpanel

Telephoning skill

No.

Titles

1.   

Asking and Answering on the phone

2.   

Identifyin the caller and yourself

3.   

Directing and transfering calls

4.   

Repetition and inability to hear

5.   

Unclear  line – bad connection

6.   

Wrong number

7.   

Holding line

8.   

Applogies

9.   

Extension enquiries

10.  

Taking messages

11.       

Leaving messages

12.       

Automatic operators

13.   

Correspondence

14.      

Hours

15.

Giving directions

16.

Confirmation

17.

Arranging meetings

18.

Cancelling and postponing meetings

19.

Reservation

20.

Answering an Ad