Customer Service Representative: How may I help you today?
Mr. Anderson: I'd like to apply for a driver's license.

Customer Service Representative: Fine. Can you fill in this form, please.
Mr. Anderson: Certainly.

Mr. Anderson: Peter can you help me with this form?
Peter: Sure, what's your last name?
Mr. Anderson: Anderson.

Peter: Could you spell that please?
Mr. Anderson: Certainly, A - N - D - E - R - S - O - N.

Peter: What's your first name?
Mr. Anderson: You know that! It's Jack.

Customer Service Representative: Are you married?
Mr. Anderson: No, I'm single.

Peter: OK. Now, what's your address?
Mr. Anderson: It's 2926 NW 2nd Ave.

Customer Service Representative: and what's your zipcode?
Mr. Anderson: 87665

Peter: Right. Are you an American citizen?
Mr. Anderson: Good question. Yes, I am.

Peter: ... and what's your date of birth?
Mr. Anderson: I was born on 19th April 1961

Peter: Ha, ha! You certainly don't look your age! You look older!
Mr. Anderson: Very funny, Peter. Let's continue, ok?

Peter: Yes, OK, Are you disabled?
Mr. Anderson: Well, my legs sometimes hurt, but I'm not disabled. How many more questions are there?

Peter: Just a few. Do you wear glasses?
Mr. Anderson: Yes, I need glasses to drive.

Peter: OK, last question. Do you currently have a driver's license?
Mr. Anderson: Yes, I do.

Peter: Where's it from?
Mr. Anderson: It's from California.

Peter: Fine. Right. Here you go, your form is filled out.
Mr. Anderson: Thanks for your help Peter.

Mr. Anderson: Here's my completed form.
Customer Service Representative: Thank you, please take this completed form to the cashier with your payment of $75.

Mr. Anderson: Certainly. What happens next?
Customer Service Representative: The cashier will help you with the next steps.

Check your understanding with this multiple choice comprehension quiz.

By Kenneth Beare, About.com Guide

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