By Kenneth Beare, About.com Guide

The following letters adjust claims against unsatisfactory work.

Useful Key Phrases

• I was very disappointed to read your letter of ... dealing with ...
• As someone who values your business, I have already ...
• Also, we will deduct another X percent of the bill for the misunderstanding.
• Thank you for your patience.

Example Letter

Document Makers
2398 Red Street
Salem, MA 34588
March 10, 2001

Thomas R. Smith
Drivers Co.
3489 Greene Ave.
Olympia, WA 98502

Dear Mr. Smith:

I was very disappointed to read your letter of August 17 dealing with the issue of incorrectly produced publicity leaflets. As someone who values your business, I have already begun to find a solution to resolve this problem.

My top photographer will call you to arrange an appointment at your earliest possible convience to re-take photos in full color. Also, we will deduct another 15 percent of the bill for the misunderstanding. Thank you for your patience.

Sincerely,

(signature here)

Richard Brown
President

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