Telephoning

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Yêu Anh Văn Hãy học những gì bạn thích!

Telephoning skill

in Telephoning

No.	Titles
1.	Asking and Answering on the phone
2.	Identifyin the caller and yourself
3.	Directing and transfering calls
4.	Repetition and inability to hear
5.	Unclear line – bad connection
6.	Wrong number
7.	Holding line
8.	Applogies
9.	Extension enquiries
10.	Taking messages
11.	Leaving messages
12.	Automatic operators
13.	Correspondence
14.	Hours
15.	Giving directions
16.	Confirmation
17.	Arranging meetings
18.	Cancelling and postponing meetings
19.	Reservation
20.	Answering an Ad