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- TOEIC - Reading Comprehension Test 8
TOEIC - Reading Comprehension Test 8
In this section you will find a number of tests based on the seventh part of the Test Of English for International Communication.
You will read passages in the form of letters, ads, memos, faxes, schedules, etc. The reading section has a number of single passages and 4 double passages. You will be asked 2-4 questions about each single passage, and 5 questions for each double passage. Here is how you should complete the tests:
You will read passages in the form of letters, ads, memos, faxes, schedules, etc. The reading section has a number of single passages and 4 double passages. You will be asked 2-4 questions about each single passage, and 5 questions for each double passage. Here is how you should complete the tests:
Click on the 'View Answer' tab to see the correct answers.
Read the passage and choose the option that best answer the question.
Questions 1 - 4
Mr. George Mackie
IFS Freight Forwarding
8471 S. Eastern Avenue
Chicago, IL 60647
IFS Freight Forwarding
8471 S. Eastern Avenue
Chicago, IL 60647
Dear Mr. Mackie:
We have just received a complaint about a mishandled delivery from one of our trusted customers. Mr. C. Benson of Butterfly Beauty Care in Dubuque, Iowa.
Apparently. a member of your staff delivered two cartons of goods to the Butterfly Beauty
Cure facility despite the fact that the items they contained had been damaged in transit.
Enclosed, you will find a copy of the transmittal form signed by Mr. Benson, on which he
clearly indicated that he noticed Use damage while your driver was still on the premises.
Cure facility despite the fact that the items they contained had been damaged in transit.
Enclosed, you will find a copy of the transmittal form signed by Mr. Benson, on which he
clearly indicated that he noticed Use damage while your driver was still on the premises.
Mr. Benson reports that the driver refused to lake the goods back, contrary to your company's stated policy. Furthermore, the driver indicated that our packing was responsible roe the breakage. We can assure you that these boxes were packed with the usual care, and left our warehouse in perfect condition. We can only conclude that they were damaged during shipment.
We expect you to pick up the hoses immediately at absolutely no cost to Mr. Benson or Smooth Skin. We are far from satisfied with the actions of your employee, and in view of the fact that this is the third complaint we have received in six mouths, my further incidents of this nature will force us to reconsider the renewal of our contract with your firm.
Sincerely.
Peggy S. Rolf
Shipping Manager
Enclosure
Sincerely.
Peggy S. Rolf
Shipping Manager
Enclosure
1. What was sent to Mr. Mackie with this letter?
A. A check
B. Two cartons
C. A new contract
D. A shipping document
2. According to the letter, what did the delivery driver do?
A. Smooth Skin was responsible for the damage.
B. Butterfly Beauty should file a complaint.
C. The shipment was damaged in transit.
D. IFS should refund the customer's money.
3. Ms. Rolf refers to the IFS policy about
A. shipping charges.
B. returns
C. weight limits
D. travel expenses
4. How does Ms. Rolf want the firm to respond to her teller?
A. By contacting her directly
B. By renewing the contract
C. By retrieving the goods
D. By paying for the damage
